Online Shopping
Online Shopping
Payment Options
Online trasnfer & FPX
Delivery Options
All APGO’s goods will be delivered within Malaysia only and the shipping fee is RM 10 (Flat rate)
Home delivery – you will be entitled of a free shipping when you purchase over 2,500 yuan in APGO!
Cash on delivery – it will be 130 yuan without any limits on your order content, amount and quantity.
Note: For orders over 5,000 yuan, there will not be any cash on delivery service available. Kindly make your payment via credit card or online banking.
Orders
▸Once you successfully place your order, APGO will ship it out the next day.
In order to keep the seamless online shopping experience in APGO, we always ensure that all products on the website are constantly in stocks.
Usually, any APGO products will be received within 1 – 3 working days once it ships out. (Working days do not include holidays and national holidays!)
However, due to the epidemic situation, the delivery time may be extended to 3 – 5 working days.
▸No delivery on weekends (Saturday and Sunday)
Due to HTC Logistics operating hour are only Monday to Friday. Hence, any orders that come in on Saturday will be ship out on the upcoming Monday. Upon the shipment, you will be receiving APGO goods within 1 – 3 working days.
All APGO’s products will be deliver by HCT Logistics, and the shipping fee will be 130 yuan.
Home delivery – you will be entitled of a free shipping when you purchase over 2,500 yuan in APGO!
Cash on delivery – it will be 130 yuan without any limits on your order content, amount and quantity.
Note: For orders over 5,000 yuan, there will not be any cash on delivery service available. Kindly make your payment via online transfer & FPX.
Aftersales Service
Operating hours: Monday to Friday 9am~6pm, Lunch break 12am-1pm
Public holidays and weekends off.
Contact number: Singapore +6598998947 / Malaysia 03-29359205
Facebook customer service: https://www.facebook.com/apgo.com.tw
(For the same enquiry, kindly ask on the same customer service platform. Do not spam APGO Facebook’s private message, LINE, or phone at the same time. This is to avoid any delay in the replying progress.)
【Private message notification】
Kindly go to APGO Facebook page to send a private enquiry message to the customer service staff.
【Provide purchase information】
Kindly provide your complete order number or the name of the order and the pick-up address (kindly enter the order number/order name, do not upload any screenshots or pictures)
【Customer Service Reply】
Once you have notified the customer service and upon fulfilling the return term and conditions. We will collect back the products.
【Refund time】
The refund period of your products will be directly debit back into the designated account within the next 7 working days upon the receiving the returned products.
【Refund Amount】
APGO will refund the full amount of the products you’ve purchased (excluding the shipping fee of 130 yuan).
APGO does not accept any returns under the following circumstances:
1.”Electronic 3C products” cannot be returned or exchanged if the original accessories and warranty card are in short supply.
2.If the “APGO Foam Watering Can” is damaged due to improper personal use, it cannot be returned or exchanged.
APGO provide the benefit of a seven-day hesitation period (not a trial period) to its customers.
Kindly check your parcel immediately upon receiving the package. You will get to enjoy a 7-day hesitation period from the day you received the parcel. However, APGO will not accept the return of products once it has exceeded 7 days (including holidays).
Remarks: Customer’s parcel receive date will based on HCT Logistics’ system to calculate the 7 days hesitation period.
Need help?
Have any questions? Find the answers in our FAQ below.
You may also contact APGO Customer Service：
1. Taiwan +886 02-29030101
2. Singapore +65 9336 8555
3. Malaysia +60 12-7900 170
Monday to Friday: 10am – 7pm (Lunch break 12am-1pm，We also rest on Saturday, Sunday and Public Holidays)
